Order Processing Time
All orders placed on our website are processed within 2-4 business days, from Monday to Friday, 8:00 AM – 6:00 PM Pacific Time (PT). Orders received after our daily cut-off time of 10:00 PM PT will be processed on the next business day. Please note that we do not process orders on weekends or public holidays.
Shipping Methods and Carriers
Zetlly partners exclusively with reputable shipping carriers to ensure timely delivery of your orders. We utilize:
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FedEx
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UPS
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USPS
The choice of carrier is determined by factors such as destination, weight, and delivery timeframe to provide optimal service.
Shipping Rates and Fees
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Free shipping is provided for all orders over $199.
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Orders under $199 will incur a flat-rate shipping fee of $7.99.
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All orders shipped within the United States will be subject to a sales tax charge of 5%.
Estimated Delivery Time
Once shipped, orders typically arrive within 6 to 10 business days. Our delivery times are from Monday to Friday, 8:00 AM – 6:00 PM Pacific Time (PT). Please allow additional time for deliveries to remote or rural locations.
Shipping Restrictions
Zetlly currently ships exclusively within the United States. At present, we do not offer international shipping or deliveries to P.O. boxes or APO/FPO addresses. Orders placed with addresses outside our designated delivery areas will be canceled, and refunds will be processed accordingly.
Tracking Your Order
Upon shipment, customers will receive a confirmation email containing tracking information. You can track your order directly through the provided tracking link or by visiting the carrier’s official website:
Please allow up to 48 hours for tracking information to update in the carrier’s system.
Eligibility for Returns and Exchanges
We accept returns and exchanges within 30 days from the date your order is delivered. Items must be unused, in the original condition, and accompanied by the original packaging and receipt or proof of purchase.
How to Return or Exchange an Item
To initiate a return or exchange, please follow these steps:
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Contact our customer support at contact@zetlly.com with your order number and reason for return or exchange.
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Our team will respond within 24 hours to provide detailed instructions, including the specific Return Address for your shipment.
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Package your item securely and include all original packaging and proof of purchase.
Return shipments should be sent to: Blanq LLC 1201 South Hope Street Apt 2413, Los Angeles, CA 90015, USA
Return Conditions
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Items must be returned in their original condition, unworn, undamaged, and complete with all original packaging and documentation.
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Items returned without prior authorization or not meeting the above conditions may not qualify for a refund or exchange.
Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping service to ensure your return reaches us safely.
Non-Returnable Items
The following items cannot be returned:
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Digital products (e-books or downloadable content)
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Personalized or customized items
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Gift cards
Accepted Payment Methods
Zetlly accepts the following secure and widely trusted payment options:
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PayPal: Easily pay through your PayPal account, benefiting from secure transactions and buyer protection.
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Stripe: Pay securely using major credit and debit cards including Visa, MasterCard, American Express, and Discover via Stripe’s encrypted payment gateway.
Payment Security
At Zetlly, your security is our utmost priority. We utilize advanced encryption technologies and robust security protocols provided by PayPal and Stripe. All payment information entered on our site is encrypted using Secure Socket Layer (SSL) technology, ensuring your financial information remains private and secure throughout the transaction process.
Zetlly does not store any credit card or sensitive financial information directly on our servers, further enhancing the security and protection of your personal data.
Payment Process and Confirmation
Upon placing an order, your chosen payment method (PayPal or Stripe) will immediately process the transaction. You will receive an automated confirmation email shortly after your payment has been successfully completed, detailing your transaction and order summary.
Please retain this confirmation email for your records and reference in case of any inquiries or disputes.
For decades, American cities have experimented with ways to remake themselves in response to climate change. These efforts, often driven by grassroots activism, offer valuable lessons for transforming the places we live. In From the Ground Up: Local Efforts to Create Resilient Cities, design expert Alison Sant focuses on the unique ways in which US cities are working to mitigate and adapt to climate change while creating equitable and livable communities. She shows how, from the ground up, we are raising the bar to make cities places in which we don?t just survive, but where all people have the opportunity to thrive. The efforts discussed in the book demonstrate how urban experimentation and community-based development are informing long-term solutions. Sant shows how US cities are reclaiming their streets from cars, restoring watersheds, growing forests, and adapting shorelines to improve people?s lives while addressing our changing climate. The best examples of this work bring together the energy of community activists, the organization of advocacy groups, the power of city government, and the reach of federal environmental policy. Sant presents 12 case studies, drawn from research and over 90 interviews with people who are working in these communities to make a difference. For example, advocacy groups in Washington, DC are expanding the urban tree canopy and offering job training in the growing sector of urban forestry. In New York, transit agencies are working to make streets safer for cyclists and pedestrians while shortening commutes. In San Francisco, community activists are creating shoreline parks while addressing historic environmental injustice. From the Ground Up is a call to action. When we make the places we live more climate resilient, we need to acknowledge and address the history of social and racial injustice. Advocates, non-profit organizations, community-based groups, and government officials will find examples of how to build alliances to support and embolden this vision together. Together we can build cities that will be resilient to the challenges ahead.From the Ground Up: Local Efforts to Create Resilient Cities is written by Alison Sant and published by Island Press. ISBNs for From the Ground Up are 9781610918978, 1610918975 and the print ISBNs are 9781610918961, 1610918967.
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