Order Processing Time
All orders placed on our website are processed within 2-4 business days, from Monday to Friday, 8:00 AM – 6:00 PM Pacific Time (PT). Orders received after our daily cut-off time of 10:00 PM PT will be processed on the next business day. Please note that we do not process orders on weekends or public holidays.
Shipping Methods and Carriers
Zetlly partners exclusively with reputable shipping carriers to ensure timely delivery of your orders. We utilize:
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FedEx
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UPS
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USPS
The choice of carrier is determined by factors such as destination, weight, and delivery timeframe to provide optimal service.
Shipping Rates and Fees
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Free shipping is provided for all orders over $199.
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Orders under $199 will incur a flat-rate shipping fee of $7.99.
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All orders shipped within the United States will be subject to a sales tax charge of 5%.
Estimated Delivery Time
Once shipped, orders typically arrive within 6 to 10 business days. Our delivery times are from Monday to Friday, 8:00 AM – 6:00 PM Pacific Time (PT). Please allow additional time for deliveries to remote or rural locations.
Shipping Restrictions
Zetlly currently ships exclusively within the United States. At present, we do not offer international shipping or deliveries to P.O. boxes or APO/FPO addresses. Orders placed with addresses outside our designated delivery areas will be canceled, and refunds will be processed accordingly.
Tracking Your Order
Upon shipment, customers will receive a confirmation email containing tracking information. You can track your order directly through the provided tracking link or by visiting the carrier’s official website:
Please allow up to 48 hours for tracking information to update in the carrier’s system.
Eligibility for Returns and Exchanges
We accept returns and exchanges within 30 days from the date your order is delivered. Items must be unused, in the original condition, and accompanied by the original packaging and receipt or proof of purchase.
How to Return or Exchange an Item
To initiate a return or exchange, please follow these steps:
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Contact our customer support at contact@zetlly.com with your order number and reason for return or exchange.
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Our team will respond within 24 hours to provide detailed instructions, including the specific Return Address for your shipment.
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Package your item securely and include all original packaging and proof of purchase.
Return shipments should be sent to: Blanq LLC 1201 South Hope Street Apt 2413, Los Angeles, CA 90015, USA
Return Conditions
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Items must be returned in their original condition, unworn, undamaged, and complete with all original packaging and documentation.
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Items returned without prior authorization or not meeting the above conditions may not qualify for a refund or exchange.
Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping service to ensure your return reaches us safely.
Non-Returnable Items
The following items cannot be returned:
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Digital products (e-books or downloadable content)
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Personalized or customized items
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Gift cards
Accepted Payment Methods
Zetlly accepts the following secure and widely trusted payment options:
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PayPal: Easily pay through your PayPal account, benefiting from secure transactions and buyer protection.
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Stripe: Pay securely using major credit and debit cards including Visa, MasterCard, American Express, and Discover via Stripe’s encrypted payment gateway.
Payment Security
At Zetlly, your security is our utmost priority. We utilize advanced encryption technologies and robust security protocols provided by PayPal and Stripe. All payment information entered on our site is encrypted using Secure Socket Layer (SSL) technology, ensuring your financial information remains private and secure throughout the transaction process.
Zetlly does not store any credit card or sensitive financial information directly on our servers, further enhancing the security and protection of your personal data.
Payment Process and Confirmation
Upon placing an order, your chosen payment method (PayPal or Stripe) will immediately process the transaction. You will receive an automated confirmation email shortly after your payment has been successfully completed, detailing your transaction and order summary.
Please retain this confirmation email for your records and reference in case of any inquiries or disputes.
Student Workbook for Modern Dental Assisting 11th by Doni L. BirdBy: Doni Bird, Debbie Robinson Publisher: W.B. Saunders Company Print ISBN: 9781455774548, 1455774545 other ISBN: 9781455774548, 9780323299541, 0323299547 Edition: 11th Copyright year: 2015Reinforce your understanding of the dental assisting skills described in Modern Dental Assisting, 11th Edition! With chapters corresponding to the chapters in Bird & Robinson?s bestselling textbook, this workbook includes practice questions and exercises, competency skill sheets for practice with dental assisting procedures, and detachable flashcards for convenient review. Case-based questions help you master the clinical skills you need to succeed in your career as a dental assistant, and the new Dentrix Learning Edition DVD provides you with realistic practice management experience.Chapters correspond to chapters in the textbook, and each procedure in the textbook also has a corresponding competency sheet.Practice exercises for each chapter include short answer, fill-in-the-blank, and multiple-choice questions, and labeling exercises, helping you master key terminology and important concepts.Patient case exercises use patients on the companion Evolve website?s Interactive Dental Office and include medical and dental histories, files, radiographs, and charting information to help you solve problems relating to patient health issues.Procedure videos on the Evolve website visually reinforce your understanding of the material you have read.Competency sheets provide clear guidelines for performing each dental assisting skill and help you evaluate your strengths and weaknesses, with pages perforated so that you can detach individual skill sheets for use in clinical settings.Tear-out flashcards summarize key information about the sciences, medical emergencies, infection control, radiography, dental materials, dental instruments, and dental procedures, offering convenient, on-the-go review in preparing for examinations.NEW content matches that in the textbook, addressing the electronic patient record, the impact of the new health care law, preventive techniques, and the new hazard communication standard.NEW! Emphasis on the Electronic Health Record with the Dentrix Learning Edition DVD and unique practice management exercises allows you to work with patient data.EXPANDED! Additional Critical Thinking Questions offer more opportunities to apply chapter content, enhancing your preparation for state or regional board exams and for practice.EXPANDED! Case-based questions based on patient information in the online Interactive Dental Office help you learn to solve the problems seen in day-to-day clinical settings.
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