Order Processing Time
All orders placed on our website are processed within 2-4 business days, from Monday to Friday, 8:00 AM – 6:00 PM Pacific Time (PT). Orders received after our daily cut-off time of 10:00 PM PT will be processed on the next business day. Please note that we do not process orders on weekends or public holidays.
Shipping Methods and Carriers
Zetlly partners exclusively with reputable shipping carriers to ensure timely delivery of your orders. We utilize:
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FedEx
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UPS
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USPS
The choice of carrier is determined by factors such as destination, weight, and delivery timeframe to provide optimal service.
Shipping Rates and Fees
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Free shipping is provided for all orders over $199.
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Orders under $199 will incur a flat-rate shipping fee of $7.99.
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All orders shipped within the United States will be subject to a sales tax charge of 5%.
Estimated Delivery Time
Once shipped, orders typically arrive within 6 to 10 business days. Our delivery times are from Monday to Friday, 8:00 AM – 6:00 PM Pacific Time (PT). Please allow additional time for deliveries to remote or rural locations.
Shipping Restrictions
Zetlly currently ships exclusively within the United States. At present, we do not offer international shipping or deliveries to P.O. boxes or APO/FPO addresses. Orders placed with addresses outside our designated delivery areas will be canceled, and refunds will be processed accordingly.
Tracking Your Order
Upon shipment, customers will receive a confirmation email containing tracking information. You can track your order directly through the provided tracking link or by visiting the carrier’s official website:
Please allow up to 48 hours for tracking information to update in the carrier’s system.
Eligibility for Returns and Exchanges
We accept returns and exchanges within 30 days from the date your order is delivered. Items must be unused, in the original condition, and accompanied by the original packaging and receipt or proof of purchase.
How to Return or Exchange an Item
To initiate a return or exchange, please follow these steps:
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Contact our customer support at contact@zetlly.com with your order number and reason for return or exchange.
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Our team will respond within 24 hours to provide detailed instructions, including the specific Return Address for your shipment.
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Package your item securely and include all original packaging and proof of purchase.
Return shipments should be sent to: Blanq LLC 1201 South Hope Street Apt 2413, Los Angeles, CA 90015, USA
Return Conditions
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Items must be returned in their original condition, unworn, undamaged, and complete with all original packaging and documentation.
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Items returned without prior authorization or not meeting the above conditions may not qualify for a refund or exchange.
Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping service to ensure your return reaches us safely.
Non-Returnable Items
The following items cannot be returned:
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Digital products (e-books or downloadable content)
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Personalized or customized items
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Gift cards
Accepted Payment Methods
Zetlly accepts the following secure and widely trusted payment options:
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PayPal: Easily pay through your PayPal account, benefiting from secure transactions and buyer protection.
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Stripe: Pay securely using major credit and debit cards including Visa, MasterCard, American Express, and Discover via Stripe’s encrypted payment gateway.
Payment Security
At Zetlly, your security is our utmost priority. We utilize advanced encryption technologies and robust security protocols provided by PayPal and Stripe. All payment information entered on our site is encrypted using Secure Socket Layer (SSL) technology, ensuring your financial information remains private and secure throughout the transaction process.
Zetlly does not store any credit card or sensitive financial information directly on our servers, further enhancing the security and protection of your personal data.
Payment Process and Confirmation
Upon placing an order, your chosen payment method (PayPal or Stripe) will immediately process the transaction. You will receive an automated confirmation email shortly after your payment has been successfully completed, detailing your transaction and order summary.
Please retain this confirmation email for your records and reference in case of any inquiries or disputes.
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Are you studying or working in academia and in need of support? Perhaps you’re finding your work, study or personal life challenging or overwhelming; are experiencing bullying, harassment or abuse; or find your progress is being blocked by unfair, exploitative or precarious systems? Or perhaps you want to support a friend or colleague who’s struggling? Whether your problems are big or small, Being Well in Academia provides a wealth of practical and workable solutions to help you feel stronger, safer and more connected in what has become an increasingly competitive and stressful environment. This volume uses a realistic, pragmatic and – above all – understanding approach to offer support to a diverse audience. Covering a range of issues, it includes advice on: Ways to increase your support network, so you’re not alone. Reflections and actions that encourage you to evaluate your position. Guidance if you are in a stressful, precarious, dangerous or exploitative situation. Checklists and agreements to help you identify your specific needs and accommodations. Signposting to books, websites, networks and organisations that provide additional support. Ways to build your confidence and connections, particularly for Black, Indigenous or People of Colour; LGBTQ+; disabled or chronically sick; or other marginalised groups. Reflections on your rights and the responsibilities academia should be meeting. Tips for being an active bystander and helping others in need of assistance. Ideas for resisting, challenging and coping with unfair or exploitative environments. Suggestions for bringing you happiness, inspiration, motivation, courage and hope. This book is a must-read for anyone who wants to address the need to stay well in academia, and will be particularly useful to those in diverse or disadvantaged positions who currently lack institutional support or feel at risk from academia. The ‘Insider Guides to Success in Academia’ offers support and practical advice to doctoral students and early-career researchers. Covering the topics that really matter, but which often get overlooked, this indispensable series provides practical and realistic guidance to address many of the needs and challenges of trying to operate, and remain, in academia. These neat pocket guides fill specific and significant gaps in current literature. Each book offers insider perspectives on the often implicit rules of the game – the things you need to know but usually aren’t told by institutional postgraduate support, researcher development units, or supervisors – and will address a practical topic that is key to career progression. They are essential reading for doctoral students, early-career researchers, supervisors, mentors, or anyone looking to launch or maintain their career in academia.
Additional ISBNs
9780367186708, 9780429197512, 9780429586927, 9780429590801Being Well in Academia: Ways to Feel Stronger, Safer and More Connected 1st Edition is written by Petra Boynton and published by Routledge. ISBNs for Being Well in Academia are 9780429588860, 0429588860 and the print ISBNs are 9780367186692, 0367186691. Additional ISBNs include 9780367186708, 9780429197512, 9780429586927, 9780429590801.
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