Order Processing Time
All orders placed on our website are processed within 2-4 business days, from Monday to Friday, 8:00 AM – 6:00 PM Pacific Time (PT). Orders received after our daily cut-off time of 10:00 PM PT will be processed on the next business day. Please note that we do not process orders on weekends or public holidays.
Shipping Methods and Carriers
Zetlly partners exclusively with reputable shipping carriers to ensure timely delivery of your orders. We utilize:
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FedEx
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UPS
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USPS
The choice of carrier is determined by factors such as destination, weight, and delivery timeframe to provide optimal service.
Shipping Rates and Fees
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Free shipping is provided for all orders over $199.
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Orders under $199 will incur a flat-rate shipping fee of $7.99.
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All orders shipped within the United States will be subject to a sales tax charge of 5%.
Estimated Delivery Time
Once shipped, orders typically arrive within 6 to 10 business days. Our delivery times are from Monday to Friday, 8:00 AM – 6:00 PM Pacific Time (PT). Please allow additional time for deliveries to remote or rural locations.
Shipping Restrictions
Zetlly currently ships exclusively within the United States. At present, we do not offer international shipping or deliveries to P.O. boxes or APO/FPO addresses. Orders placed with addresses outside our designated delivery areas will be canceled, and refunds will be processed accordingly.
Tracking Your Order
Upon shipment, customers will receive a confirmation email containing tracking information. You can track your order directly through the provided tracking link or by visiting the carrier’s official website:
Please allow up to 48 hours for tracking information to update in the carrier’s system.
Eligibility for Returns and Exchanges
We accept returns and exchanges within 30 days from the date your order is delivered. Items must be unused, in the original condition, and accompanied by the original packaging and receipt or proof of purchase.
How to Return or Exchange an Item
To initiate a return or exchange, please follow these steps:
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Contact our customer support at contact@zetlly.com with your order number and reason for return or exchange.
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Our team will respond within 24 hours to provide detailed instructions, including the specific Return Address for your shipment.
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Package your item securely and include all original packaging and proof of purchase.
Return shipments should be sent to: Blanq LLC 1201 South Hope Street Apt 2413, Los Angeles, CA 90015, USA
Return Conditions
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Items must be returned in their original condition, unworn, undamaged, and complete with all original packaging and documentation.
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Items returned without prior authorization or not meeting the above conditions may not qualify for a refund or exchange.
Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping service to ensure your return reaches us safely.
Non-Returnable Items
The following items cannot be returned:
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Digital products (e-books or downloadable content)
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Personalized or customized items
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Gift cards
Accepted Payment Methods
Zetlly accepts the following secure and widely trusted payment options:
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PayPal: Easily pay through your PayPal account, benefiting from secure transactions and buyer protection.
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Stripe: Pay securely using major credit and debit cards including Visa, MasterCard, American Express, and Discover via Stripe’s encrypted payment gateway.
Payment Security
At Zetlly, your security is our utmost priority. We utilize advanced encryption technologies and robust security protocols provided by PayPal and Stripe. All payment information entered on our site is encrypted using Secure Socket Layer (SSL) technology, ensuring your financial information remains private and secure throughout the transaction process.
Zetlly does not store any credit card or sensitive financial information directly on our servers, further enhancing the security and protection of your personal data.
Payment Process and Confirmation
Upon placing an order, your chosen payment method (PayPal or Stripe) will immediately process the transaction. You will receive an automated confirmation email shortly after your payment has been successfully completed, detailing your transaction and order summary.
Please retain this confirmation email for your records and reference in case of any inquiries or disputes.
From Competition to Collaboration: How Leaders Cultivate Partnerships to Drive Value and Transform Health
Every healthcare executive knows that the US health system is in desperate need of repair, yet the path to real change remains unclear. The shift to value-based care is a step in the right direction, but the move to control costs while enhancing quality will require a significant transformation in all sectors of the field. No single enterprise can address these challenges on its own—organizations must work together, and across sectors, to optimize the value of their services and address affordability, access, and cost. From Competition to Collaboration: How Leaders Cultivate Partnerships to Drive Value and Transform Health explains how healthcare leaders can navigate the difficult issues that arise when multiple organizations from different sectors and with different operating models, objectives, and cultures work together toward a shared purpose. By using this book’s health ecosystem leadership model (HELM), leaders can shift their mind-set toward a broader purpose, focusing not just on healthcare but on health and promoting wellness. Authors Tracy Duberman and Robert Sachs provide a roadmap for developing new leadership competencies. Using HELM, innovative leaders can work across the various segments of healthcare to meet the mission of creating healthier communities. To illustrate how this model is best applied, the authors offer a detailed fictional case study, as well as real-life examples from leaders who have demonstrated success with collaborative ecosystem initiatives. The book helps define the skills required for ecosystem leadership and presents concrete, actionable techniques and strategies for development. To make the essential shift toward healthier communities, healthcare needs leaders capable of building and maintaining relationships across the health ecosystem. From Competition to Collaboration offers the tools and guidance to help drive leaders toward this sharedaying Kudos to Tracy Duberman and Bob Sachs for developing such an insightful and productive approach to help leaders succeed in their everyday efforts and defining moments by enhancing collaboration across the health industry. For any executive coach looking to support and inspire clients to reach up, out, and across, this is the essential playbook.”—Marshall Goldsmith, Multimillion-selling author or editor of 39 books, including Triggers and What Got You Here Won’t Get You There “If nothing else, my 25 years in healthcare as a frontline provider, physician leader, health plan executive, and health system executive have convinced me that meaningful transformation of the United States healthcare system is a team sport. The ecosystem is simply too vast and complex to allow for significant success in silos. This timely book is both informative and optimistic. It not only details the leadership traits required to drive meaningful change—more important, it lays out inspiring examples of where this is happening today, what can be learned, and, most critically, what can be cultivated.”—David G. Carmouche, MD, President, Ochsner Health Network, Senior Vice President of Community Care, Ochsner Health System
Read More
From Competition to Collaboration: How Leaders Cultivate Partnerships to Drive Value and Transform Health is written by Tracy Duberman and published by Health Administration Press. ISBNs for From Competition to Collaboration: How Leaders Cultivate Partnerships to Drive Value and Transform Health are 9781640550230, 1640550232 and the print ISBNs are 9781640550209, 1640550208.
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