Order Processing Time
All orders placed on our website are processed within 2-4 business days, from Monday to Friday, 8:00 AM – 6:00 PM Pacific Time (PT). Orders received after our daily cut-off time of 10:00 PM PT will be processed on the next business day. Please note that we do not process orders on weekends or public holidays.
Shipping Methods and Carriers
Zetlly partners exclusively with reputable shipping carriers to ensure timely delivery of your orders. We utilize:
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FedEx
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UPS
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USPS
The choice of carrier is determined by factors such as destination, weight, and delivery timeframe to provide optimal service.
Shipping Rates and Fees
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Free shipping is provided for all orders over $199.
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Orders under $199 will incur a flat-rate shipping fee of $7.99.
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All orders shipped within the United States will be subject to a sales tax charge of 5%.
Estimated Delivery Time
Once shipped, orders typically arrive within 6 to 10 business days. Our delivery times are from Monday to Friday, 8:00 AM – 6:00 PM Pacific Time (PT). Please allow additional time for deliveries to remote or rural locations.
Shipping Restrictions
Zetlly currently ships exclusively within the United States. At present, we do not offer international shipping or deliveries to P.O. boxes or APO/FPO addresses. Orders placed with addresses outside our designated delivery areas will be canceled, and refunds will be processed accordingly.
Tracking Your Order
Upon shipment, customers will receive a confirmation email containing tracking information. You can track your order directly through the provided tracking link or by visiting the carrier’s official website:
Please allow up to 48 hours for tracking information to update in the carrier’s system.
Eligibility for Returns and Exchanges
We accept returns and exchanges within 30 days from the date your order is delivered. Items must be unused, in the original condition, and accompanied by the original packaging and receipt or proof of purchase.
How to Return or Exchange an Item
To initiate a return or exchange, please follow these steps:
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Contact our customer support at contact@zetlly.com with your order number and reason for return or exchange.
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Our team will respond within 24 hours to provide detailed instructions, including the specific Return Address for your shipment.
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Package your item securely and include all original packaging and proof of purchase.
Return shipments should be sent to: Blanq LLC 1201 South Hope Street Apt 2413, Los Angeles, CA 90015, USA
Return Conditions
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Items must be returned in their original condition, unworn, undamaged, and complete with all original packaging and documentation.
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Items returned without prior authorization or not meeting the above conditions may not qualify for a refund or exchange.
Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping service to ensure your return reaches us safely.
Non-Returnable Items
The following items cannot be returned:
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Digital products (e-books or downloadable content)
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Personalized or customized items
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Gift cards
Accepted Payment Methods
Zetlly accepts the following secure and widely trusted payment options:
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PayPal: Easily pay through your PayPal account, benefiting from secure transactions and buyer protection.
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Stripe: Pay securely using major credit and debit cards including Visa, MasterCard, American Express, and Discover via Stripe’s encrypted payment gateway.
Payment Security
At Zetlly, your security is our utmost priority. We utilize advanced encryption technologies and robust security protocols provided by PayPal and Stripe. All payment information entered on our site is encrypted using Secure Socket Layer (SSL) technology, ensuring your financial information remains private and secure throughout the transaction process.
Zetlly does not store any credit card or sensitive financial information directly on our servers, further enhancing the security and protection of your personal data.
Payment Process and Confirmation
Upon placing an order, your chosen payment method (PayPal or Stripe) will immediately process the transaction. You will receive an automated confirmation email shortly after your payment has been successfully completed, detailing your transaction and order summary.
Please retain this confirmation email for your records and reference in case of any inquiries or disputes.
Social scientist, victim advocate, and herself, the mother of a murder victim, Deborah Spungen is well acquainted with all facets of what she defines as “the blackest hell accompanied by a pain so intense that even breathing becomes an unendurable labor.” In Homicide: The Hidden Victims, Spungen illustrates just how and why family members become co-victims when a loved one is murdered and she poignantly addresses the emotional, physical, spiritual, and psychological effects of such traumatic events. Until now, the extant literature has focused, primarily, on the perpetrator while impact on the “invisible victims” of crime has been overlooked. With limited services and/or advocacy available, co-victims have found their wounds compounded by confusion and a sense of aloneness in the ongoing aftermath of such a tragic event. Now in a breakthrough presentation, the author provides a wellspring of research, personal insight, and case examples that illuminate such critical issues that surround family notification, effects of murder on family and friends of the victim, media influences, traumatic grief, circumstantial influences, intervention and advocacy, the criminal justice system, and reconstruction and healing. The timely information and innovative modalities discussed in this book make it ideal for mental health and criminal justice professionals, pastoral counselors, social workers, and victim advocates. It is an excellent training manual for recent graduates and new service providers and, due to its multidisciplinary approach, the book is invaluable for students, academics, researchers, and anyone interested in clinical and counseling psychology, social work, criminal justice, interpersonal violence, nursing, health care, or family studies.
Homicide: The Hidden Victims: A Resource for Professionals 1st Edition is written by Deborah Spungen and published by SAGE Publications, Inc. ISBNs for Homicide: The Hidden Victims are 9781506339931, 150633993X and the print ISBNs are 9780803957763, 0803957769. Additional ISBNs include 9781452247618, 9780803957770.
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