Order Processing Time
All orders placed on our website are processed within 2-4 business days, from Monday to Friday, 8:00 AM – 6:00 PM Pacific Time (PT). Orders received after our daily cut-off time of 10:00 PM PT will be processed on the next business day. Please note that we do not process orders on weekends or public holidays.
Shipping Methods and Carriers
Zetlly partners exclusively with reputable shipping carriers to ensure timely delivery of your orders. We utilize:
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FedEx
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UPS
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USPS
The choice of carrier is determined by factors such as destination, weight, and delivery timeframe to provide optimal service.
Shipping Rates and Fees
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Free shipping is provided for all orders over $199.
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Orders under $199 will incur a flat-rate shipping fee of $7.99.
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All orders shipped within the United States will be subject to a sales tax charge of 5%.
Estimated Delivery Time
Once shipped, orders typically arrive within 6 to 10 business days. Our delivery times are from Monday to Friday, 8:00 AM – 6:00 PM Pacific Time (PT). Please allow additional time for deliveries to remote or rural locations.
Shipping Restrictions
Zetlly currently ships exclusively within the United States. At present, we do not offer international shipping or deliveries to P.O. boxes or APO/FPO addresses. Orders placed with addresses outside our designated delivery areas will be canceled, and refunds will be processed accordingly.
Tracking Your Order
Upon shipment, customers will receive a confirmation email containing tracking information. You can track your order directly through the provided tracking link or by visiting the carrier’s official website:
Please allow up to 48 hours for tracking information to update in the carrier’s system.
Eligibility for Returns and Exchanges
We accept returns and exchanges within 30 days from the date your order is delivered. Items must be unused, in the original condition, and accompanied by the original packaging and receipt or proof of purchase.
How to Return or Exchange an Item
To initiate a return or exchange, please follow these steps:
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Contact our customer support at contact@zetlly.com with your order number and reason for return or exchange.
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Our team will respond within 24 hours to provide detailed instructions, including the specific Return Address for your shipment.
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Package your item securely and include all original packaging and proof of purchase.
Return shipments should be sent to: Blanq LLC 1201 South Hope Street Apt 2413, Los Angeles, CA 90015, USA
Return Conditions
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Items must be returned in their original condition, unworn, undamaged, and complete with all original packaging and documentation.
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Items returned without prior authorization or not meeting the above conditions may not qualify for a refund or exchange.
Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping service to ensure your return reaches us safely.
Non-Returnable Items
The following items cannot be returned:
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Digital products (e-books or downloadable content)
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Personalized or customized items
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Gift cards
Accepted Payment Methods
Zetlly accepts the following secure and widely trusted payment options:
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PayPal: Easily pay through your PayPal account, benefiting from secure transactions and buyer protection.
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Stripe: Pay securely using major credit and debit cards including Visa, MasterCard, American Express, and Discover via Stripe’s encrypted payment gateway.
Payment Security
At Zetlly, your security is our utmost priority. We utilize advanced encryption technologies and robust security protocols provided by PayPal and Stripe. All payment information entered on our site is encrypted using Secure Socket Layer (SSL) technology, ensuring your financial information remains private and secure throughout the transaction process.
Zetlly does not store any credit card or sensitive financial information directly on our servers, further enhancing the security and protection of your personal data.
Payment Process and Confirmation
Upon placing an order, your chosen payment method (PayPal or Stripe) will immediately process the transaction. You will receive an automated confirmation email shortly after your payment has been successfully completed, detailing your transaction and order summary.
Please retain this confirmation email for your records and reference in case of any inquiries or disputes.
For courses in medical terminology.
An immersive deep-dive into medical terminology Medical Language: Immerse Yourself is grounded in immersive language learning. Rather than memorizing vocabulary, students experience the sights and sounds of health care as they listen, speak, write, watch, examine, and think. A greater quantity and variety of exercises than any other text maximize opportunities to reinforce learning. The 5th edition retains its organization by medical specialty � the way medicine is practiced in the real world. New to the 5th edition is a reorganization into 15 chapters, perfect for a 16-week course, and into five sections correlated with learning outcomes. Each section ends with new Practice Laps evaluating student competency and underscoring learning goals. Also available with My Lab Medical Terminology By combining trusted author content with digital tools and a flexible platform, My Lab personalizes the learning experience and improves results for each student. With My Lab Medical Terminology, students build a solid foundation of medical language through interactive games, Dynamic Study Modules, and narrated lectures. Note: You are purchasing a standalone product; My Lab Medical Terminology does not come packaged with this content. Students, if interested in purchasing this title with My Lab Medical Terminology, ask your instructor to confirm the correct package ISBN and Course ID. Instructors, contact your Pearson representative for more information. If you would like to purchase both the physical text and My Lab Medical Terminology, search for: 0135213649 / 9780135213643 Medical Language: Immerse Yourself Plus My Lab Medical Terminology with Pearson e Text-Access Card Package, 5e Package consists of: 0134988396 / 9780134988399 Medical Language: Immerse Yourself, 5e 0135190703 / 9780135190708 My Lab Medical Terminology with Pearson etext-Access Card-for Medical Language: Immerse Yourself, 5e Medical Language: Immerse Yourself 5th Edition is written by Susan M. Turley and published by Pearson. ISBNs for Medical Language: Immerse Yourself are 9780135160367, 0135160367 and the print ISBNs are 9780135213643, 0135213649. Additional ISBNs include 0134988396, 9780134988399, 0135159733, 9780135159736.
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