Frequently Asked Questions
Welcome to Zetlly’s Frequently Asked Questions section! Managed by Blanq LLC, we have compiled the most common inquiries from our valued customers. If your question isn’t listed below, please contact us directly at contact@zetlly.com.
Ordering & Shipping
Q: How long does order processing take?
A: Orders are processed within 2-4 business days, Monday through Friday, 8:00 AM – 6:00 PM Pacific Time (PT). Orders placed after 10:00 PM PT will be processed the next business day.
Q: What shipping carriers does Zetlly use?
A: We ship via trusted carriers: FedEx, UPS, and USPS, ensuring reliable delivery across the United States.
Q: How long will it take to receive my order?
A: Delivery typically takes between 6 to 10 business days after processing, Monday through Friday, 8:00 AM – 6:00 PM Pacific Time (PT).
Q: Does Zetlly offer free shipping?
A: Yes, Zetlly offers free shipping on all orders over $199. Orders under this amount have a standard shipping fee of $7.99.
Q: Can I track my order?
A: Yes, once your order is shipped, you’ll receive a tracking link via email. You can track your package on FedEx, UPS, or USPS websites.
Payments
Q: What payment methods are accepted by Zetlly?
A: We accept secure payments through PayPal and Stripe, supporting major credit and debit cards, including Visa, MasterCard, American Express, and Discover.
Q: Is my payment information secure?
A: Absolutely. All transactions at Zetlly are secured using SSL encryption and processed via PayPal and Stripe, ensuring maximum protection of your sensitive information.
Order Issues
Q: What should I do if my order arrives damaged or is lost?
A: Immediately contact our customer support at contact@zetlly.com, providing your order details and photographic evidence if damaged. We will assist you promptly with a replacement or refund.
Q: Can I change or cancel my order after placing it?
A: You may cancel your order within 24 hours of placing it. Changes or cancellations after this period depend on whether the order has already been processed or shipped.
Returns & Exchanges
Q: What is Zetlly’s return policy?
A: You may return or exchange items within 30 days of receipt. Products must be unused, in original condition, and accompanied by original packaging.
Q: Who covers the return shipping costs?
A: Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective item.
Additional Information
Q: Do you ship internationally?
A: Currently, Zetlly ships exclusively within the United States. International shipping services are not available at this time.
Q: Do you charge sales tax?
A: Yes, a sales tax of 5% is charged on all orders shipped within the United States.
For further assistance, feel free to reach out:
Company Name: Blanq LLC
Company Number: B20250053799
Address: 1201 South Hope Street Apt 2413, Los Angeles, CA 90015, USA
Email: contact@zetlly.com
Phone: +1 (408) 644 4549
Business Hours: Monday – Friday 8:00 am – 6:00 pm (Pacific Time, PT)
Response Time: Our customer service team typically responds within 12 hours during business days
Thank you for choosing Zetlly. Your satisfaction is our priority!