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A Guide to Customer Service Skills for the Service Desk Professional

Name: A Guide to Customer Service Skills for the Service Desk Professional
SKU: 978-1285063584
Availability: InStock

Original price was: $51.99.Current price is: $18.20.

A GUIDE TO CUSTOMER SERVICE SKILLS FOR THE SERVICE DESK PROFESSIONAL, the definitive service desk text now available in a fully revised fourth edition, teaches technical professionals the skills and work habits needed to successfully interact with customers and achieve job satisfaction. Each chapter describes a specific business skill, soft skill, or self-management skill required to deliver effective technical customer support while providing proven, how-to techniques for mastering that skill. Research and references have been updated in each chapter, and the latest ITIL vocabulary and concepts are reflected throughout the text. Product details Publisher: Cengage Learning; 004 edition (May 7, 2014) Publication Date: May 7, 2014

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