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All orders placed on our website are processed within 2-4 business days, from Monday to Friday, 8:00 AM – 6:00 PM Pacific Time (PT). Orders received after our daily cut-off time of 10:00 PM PT will be processed on the next business day. Please note that we do not process orders on weekends or public holidays.
Shipping Methods and Carriers
Zetlly partners exclusively with reputable shipping carriers to ensure timely delivery of your orders. We utilize:
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FedEx
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UPS
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USPS
The choice of carrier is determined by factors such as destination, weight, and delivery timeframe to provide optimal service.
Shipping Rates and Fees
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Free shipping is provided for all orders over $199.
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Orders under $199 will incur a flat-rate shipping fee of $7.99.
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All orders shipped within the United States will be subject to a sales tax charge of 5%.
Estimated Delivery Time
Once shipped, orders typically arrive within 6 to 10 business days. Our delivery times are from Monday to Friday, 8:00 AM – 6:00 PM Pacific Time (PT). Please allow additional time for deliveries to remote or rural locations.
Shipping Restrictions
Zetlly currently ships exclusively within the United States. At present, we do not offer international shipping or deliveries to P.O. boxes or APO/FPO addresses. Orders placed with addresses outside our designated delivery areas will be canceled, and refunds will be processed accordingly.
Tracking Your Order
Upon shipment, customers will receive a confirmation email containing tracking information. You can track your order directly through the provided tracking link or by visiting the carrier’s official website:
Please allow up to 48 hours for tracking information to update in the carrier’s system.
Eligibility for Returns and Exchanges
We accept returns and exchanges within 30 days from the date your order is delivered. Items must be unused, in the original condition, and accompanied by the original packaging and receipt or proof of purchase.
How to Return or Exchange an Item
To initiate a return or exchange, please follow these steps:
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Contact our customer support at contact@zetlly.com with your order number and reason for return or exchange.
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Our team will respond within 24 hours to provide detailed instructions, including the specific Return Address for your shipment.
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Package your item securely and include all original packaging and proof of purchase.
Return shipments should be sent to: Blanq LLC 1201 South Hope Street Apt 2413, Los Angeles, CA 90015, USA
Return Conditions
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Items must be returned in their original condition, unworn, undamaged, and complete with all original packaging and documentation.
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Items returned without prior authorization or not meeting the above conditions may not qualify for a refund or exchange.
Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping service to ensure your return reaches us safely.
Non-Returnable Items
The following items cannot be returned:
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Digital products (e-books or downloadable content)
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Personalized or customized items
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Gift cards
Accepted Payment Methods
Zetlly accepts the following secure and widely trusted payment options:
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PayPal: Easily pay through your PayPal account, benefiting from secure transactions and buyer protection.
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Stripe: Pay securely using major credit and debit cards including Visa, MasterCard, American Express, and Discover via Stripe’s encrypted payment gateway.
Payment Security
At Zetlly, your security is our utmost priority. We utilize advanced encryption technologies and robust security protocols provided by PayPal and Stripe. All payment information entered on our site is encrypted using Secure Socket Layer (SSL) technology, ensuring your financial information remains private and secure throughout the transaction process.
Zetlly does not store any credit card or sensitive financial information directly on our servers, further enhancing the security and protection of your personal data.
Payment Process and Confirmation
Upon placing an order, your chosen payment method (PayPal or Stripe) will immediately process the transaction. You will receive an automated confirmation email shortly after your payment has been successfully completed, detailing your transaction and order summary.
Please retain this confirmation email for your records and reference in case of any inquiries or disputes.
Gain confidence and creativity in your family therapy interventions with new, up-to-date research! Basic Concepts in Family Therapy: An Introductory Text, Second Edition, presents twenty-two basic psychological concepts that therapists may use to understand clients and provide successful services to them. Each chapter focuses on a single concept using material from family therapy literature, basic psychological and clinical research studies, and cross-cultural research studies. Basic Concepts in Family Therapy is particularly useful to therapists working in a family context with child- or adolescent-referred problems, and for students and clinicians treating the problems they see every day in their community. The book builds on the strengths of the first edition, incorporating ideas and articles that have become worthy of investigating since 1990 into the original text. This new edition also introduces five new chapters on resiliency and poverty, adoption, chronic illness, spirituality and religion, and parenting strategies. The new chapters make the book far more relevant for students and clinicians try ing to use family theory and technique in response to the problems they see in their communities. Basic Concepts in Family Therapy will assist you in offering clients better services by providing a deeper understanding of the contemporary family in its various forms, the psychological bonds that shape all families, and the developmental stages of the family life cycle. This exploration of how family demography, stages and life cycles affect family functions is a solid foundation from which all of the therapeutic concepts in this book can be explored. Some of the facets of family therapy you will explore in Basic Concepts in Family Therapy are: the importance of spirituality and religion in family therapy generational boundaries, closeness, and role behaviors managing a family’s emotions defining problems and generating and evaluating possible solutions teaching children specific attitudes, values, social skills, and norms transracial adoptions and normative processes and developmental issues of adoptive parents strategies for reducing conflict… and much more! Basic Concepts in Family Therapy will help to broaden your understanding of the ways families function in general. You can use the effective concepts explored in this text to make a thorough assessment of the impact of a disorder on a child and on the rest of his or her family, as well as how family dynamics might have shaped or exacerbated the problems. The concepts described in this text can be customized to clients’cultural values to avoid unnecessary resistance. As a new therapist, you will gain confidence in your assessments, and if you are already a seasoned professional, you will gain creativity in your interventions.Additional ISBNs9780789006462|9780789009418|9781317789833|9781315809533, 0789006464|0789009412|1317789830|1315809532, 9780789006462|9780789009418|9781317789833, 0789006464|0789009412|1317789830, 9780789006462|9780789009418, 0789006464|0789009412, 9780789009418Basic Concepts in Family Therapy An Introductory Text, Second Edition 2nd Edition by Linda Berg Cross and Publisher Routledge. ISBN: 9781317789826, 1317789822. The print version of this textbook is ISBN: 9780789006462, 0789006464.
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