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All orders placed on our website are processed within 2-4 business days, from Monday to Friday, 8:00 AM – 6:00 PM Pacific Time (PT). Orders received after our daily cut-off time of 10:00 PM PT will be processed on the next business day. Please note that we do not process orders on weekends or public holidays.
Shipping Methods and Carriers
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FedEx
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UPS
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USPS
The choice of carrier is determined by factors such as destination, weight, and delivery timeframe to provide optimal service.
Shipping Rates and Fees
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Free shipping is provided for all orders over $199.
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Orders under $199 will incur a flat-rate shipping fee of $7.99.
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All orders shipped within the United States will be subject to a sales tax charge of 5%.
Estimated Delivery Time
Once shipped, orders typically arrive within 6 to 10 business days. Our delivery times are from Monday to Friday, 8:00 AM – 6:00 PM Pacific Time (PT). Please allow additional time for deliveries to remote or rural locations.
Shipping Restrictions
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Tracking Your Order
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Eligibility for Returns and Exchanges
We accept returns and exchanges within 30 days from the date your order is delivered. Items must be unused, in the original condition, and accompanied by the original packaging and receipt or proof of purchase.
How to Return or Exchange an Item
To initiate a return or exchange, please follow these steps:
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Contact our customer support at contact@zetlly.com with your order number and reason for return or exchange.
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Our team will respond within 24 hours to provide detailed instructions, including the specific Return Address for your shipment.
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Package your item securely and include all original packaging and proof of purchase.
Return shipments should be sent to: Blanq LLC 1201 South Hope Street Apt 2413, Los Angeles, CA 90015, USA
Return Conditions
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Items must be returned in their original condition, unworn, undamaged, and complete with all original packaging and documentation.
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Items returned without prior authorization or not meeting the above conditions may not qualify for a refund or exchange.
Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping service to ensure your return reaches us safely.
Non-Returnable Items
The following items cannot be returned:
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Digital products (e-books or downloadable content)
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Personalized or customized items
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Gift cards
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At Zetlly, your security is our utmost priority. We utilize advanced encryption technologies and robust security protocols provided by PayPal and Stripe. All payment information entered on our site is encrypted using Secure Socket Layer (SSL) technology, ensuring your financial information remains private and secure throughout the transaction process.
Zetlly does not store any credit card or sensitive financial information directly on our servers, further enhancing the security and protection of your personal data.
Payment Process and Confirmation
Upon placing an order, your chosen payment method (PayPal or Stripe) will immediately process the transaction. You will receive an automated confirmation email shortly after your payment has been successfully completed, detailing your transaction and order summary.
Please retain this confirmation email for your records and reference in case of any inquiries or disputes.
Observation and analysis are types of invention. They make things apparent which perhaps were invisible. By noticing, drawing and naming something we bring it into being. On the other hand, building and making can be thought of as analytical observations, pointing out what had not been so clear before and revealing the potential for other actions yet to occur. This book is a collection of urban research and architectural projects by award-winning architects Nigel Bertram / NMBW Architecture Studio, using observation as a design tool and design as an observational method. Through this process, a position on the making of architecture and on the role of architecture within the wider urban environment is established; embracing the full messy reality of the present, finding delight in the everyday and developing sensitivity to a range of found environments. By taking pre-existing conditions seriously, each project, architectural or analytical, large or small, becomes understood as the strategic renovation of a continuing state. This method of working operates by thinking simultaneously at different scales, from furniture to structure and infrastructure, searching for combinations of what might normally be separated into different categories, moving between the many small and ad-hoc actions of individuals to wider systems of collective organisation. Thinking about the effects of small moves on the larger urban field (and vice-versa), the role of unplanned or uncontrolled events in relation to the inward focus of design; thinking about the combinatory effect of what is newly made with what is already there, for example, enables architecture and the city to be understood in relative terms – in terms of relationships. Between people, groups of people, things, and parts of things, actions and groups of actions: urban architecture is the social arrangement of activity with the physical arrangement of large and small parts of its environment. But what people do also changes the place in which they do it. Considering different scales and types of relationships between individuals and groups, insiders and outsiders, expected and unexpected actions can be a way of crossing categories and establishing new relations. Breaking down components of a given situation or brief, before re-grouping, can be used to flatten and redistribute hierarchies embedded within. Similarly, finding ways of carefully observing things just as they are in the present, helps to see around the presuppositions of familiarity, without worrying about cause or effect. These aims, techniques and thoughts are presented through the discipline of the architectural project, where precise strategies must in the end be found to define an exact physical arrangement and materiality, usually at minimum cost. This collection of works researches the manner in which such precision can also generate openness and indeterminacy, allowing and provoking the engagement of others.
Furniture, Structure, Infrastructure: Making and Using the Urban Environment 1st Edition is written by Nigel Bertram and published by Routledge. ISBNs for Furniture, Structure, Infrastructure are 9781351935173, 1351935178 and the print ISBNs are 9781409449270, 1409449270. Additional ISBNs include 9781351935180, 9781315254814, 9781351935166, 9781138405486.
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