Order Processing Time
All orders placed on our website are processed within 2-4 business days, from Monday to Friday, 8:00 AM – 6:00 PM Pacific Time (PT). Orders received after our daily cut-off time of 10:00 PM PT will be processed on the next business day. Please note that we do not process orders on weekends or public holidays.
Shipping Methods and Carriers
Zetlly partners exclusively with reputable shipping carriers to ensure timely delivery of your orders. We utilize:
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FedEx
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UPS
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USPS
The choice of carrier is determined by factors such as destination, weight, and delivery timeframe to provide optimal service.
Shipping Rates and Fees
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Free shipping is provided for all orders over $199.
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Orders under $199 will incur a flat-rate shipping fee of $7.99.
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All orders shipped within the United States will be subject to a sales tax charge of 5%.
Estimated Delivery Time
Once shipped, orders typically arrive within 6 to 10 business days. Our delivery times are from Monday to Friday, 8:00 AM – 6:00 PM Pacific Time (PT). Please allow additional time for deliveries to remote or rural locations.
Shipping Restrictions
Zetlly currently ships exclusively within the United States. At present, we do not offer international shipping or deliveries to P.O. boxes or APO/FPO addresses. Orders placed with addresses outside our designated delivery areas will be canceled, and refunds will be processed accordingly.
Tracking Your Order
Upon shipment, customers will receive a confirmation email containing tracking information. You can track your order directly through the provided tracking link or by visiting the carrier’s official website:
Please allow up to 48 hours for tracking information to update in the carrier’s system.
Eligibility for Returns and Exchanges
We accept returns and exchanges within 30 days from the date your order is delivered. Items must be unused, in the original condition, and accompanied by the original packaging and receipt or proof of purchase.
How to Return or Exchange an Item
To initiate a return or exchange, please follow these steps:
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Contact our customer support at contact@zetlly.com with your order number and reason for return or exchange.
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Our team will respond within 24 hours to provide detailed instructions, including the specific Return Address for your shipment.
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Package your item securely and include all original packaging and proof of purchase.
Return shipments should be sent to: Blanq LLC 1201 South Hope Street Apt 2413, Los Angeles, CA 90015, USA
Return Conditions
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Items must be returned in their original condition, unworn, undamaged, and complete with all original packaging and documentation.
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Items returned without prior authorization or not meeting the above conditions may not qualify for a refund or exchange.
Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping service to ensure your return reaches us safely.
Non-Returnable Items
The following items cannot be returned:
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Digital products (e-books or downloadable content)
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Personalized or customized items
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Gift cards
Accepted Payment Methods
Zetlly accepts the following secure and widely trusted payment options:
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PayPal: Easily pay through your PayPal account, benefiting from secure transactions and buyer protection.
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Stripe: Pay securely using major credit and debit cards including Visa, MasterCard, American Express, and Discover via Stripe’s encrypted payment gateway.
Payment Security
At Zetlly, your security is our utmost priority. We utilize advanced encryption technologies and robust security protocols provided by PayPal and Stripe. All payment information entered on our site is encrypted using Secure Socket Layer (SSL) technology, ensuring your financial information remains private and secure throughout the transaction process.
Zetlly does not store any credit card or sensitive financial information directly on our servers, further enhancing the security and protection of your personal data.
Payment Process and Confirmation
Upon placing an order, your chosen payment method (PayPal or Stripe) will immediately process the transaction. You will receive an automated confirmation email shortly after your payment has been successfully completed, detailing your transaction and order summary.
Please retain this confirmation email for your records and reference in case of any inquiries or disputes.
High-Reliability Healthcare: Improving Patient Safety and Outcomes with Six Sigma
Healthcare Strategy and Operations
Student Resources (click here for access) Instructor Resources: Instructor’s Manual with cases, simulator exercises, presentation notes, PowerPoint slides and student resources High-Reliability Organizations prioritize safety over other performance measures and equip staff with operational tactics to help them anticipate potential problems early on and respond to threats. Driven by the desire to improve, healthcare providers have recognized that the principles and approaches of High-Reliability Organizations have much to offer them in meeting important goals related to outcomes and safety. High-Reliability Healthcare: Improving Patient Safety and Outcomes with Six Sigma explores how the Six Sigma approach to quality improvement integrates with and complements the culture of High-Reliability Organizations. Six Sigma strives to reduce variability both by reducing errors and by standardizing processes, and it provides the ground-up support structure for a High-Reliability culture. Written in a practical, how-to style and now extensively revised, this book provides healthcare executives with a tool kit for understanding variability, managing change, and ultimately reducing errors and improving patient outcomes. This edition includes: Expanded content on Lean operations, including scheduling with and without queuing In-depth guidance on error reduction Strategies for managing inevitable interruptions Workflow-design strategies, with more emphasis on Lean Advice on technological change, including what senior managers need to consider when adapting computer systems Additional cases to support the book’s in-depth explanations and methods Expanded coverage of data visualization A significantly revised chapter on change management A companion website provides spreadsheets in Excel 2016 format with the data required to work the book’s cases. The website also provides sample spreadsheets that show the application of the statistical functions used in the book, complete solutions for indicative cases, PowerPoint templates for case reports, a complete analysis of examples not carried to completion in the book, and an Excel icebreaker tutorial.
High-Reliability Healthcare: Improving Patient Safety and Outcomes with Six Sigma: Healthcare Strategy and Operations 2nd Edition is written by Robert Barry and published by Health Administration Press. ISBNs for High-Reliability Healthcare: Improving Patient Safety and Outcomes with Six Sigma are 9781567938692, 1567938698 and the print ISBNs are 9781567938661, 1567938663.
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