Managing Hospitality Human Resources 5th Edition by Robert Woods

Name: Managing Hospitality Human Resources 5th Edition by Robert Woods
SKU: 258454_8996905
Availability: InStock

$19.99

Managing Hospitality Human Resources 5th Edition by Robert Woods by Robert Woods (Author), PhD (Author), Michael Sciarini (Author), Misty Johannson (Author) ISBN-13: 9780866123969 ISBN-10: 0866123962 Human resources is an ever-changing field. Keeping up with it is mandatory for hospitality business leaders for a variety of reasons, including remaining in compliance with government regulations and developing an effective hospitality service organization. When the first edition of Managing Hospitality Human Resources came out in 1994, there were real reasons for the hospitality industry to worry about having enough employees in the future. During the 1990s, hospitality suffered from a shortage of employees, high turnover rates, and image issues in some areas. By the late 2000s the turnover issue had been mostly addressed, although the potential for recurrence of the problem still persists. Hospitality?s image has been greatly repaired from the days of the Resolution Trust Corporation in 1989 and similarly troubled organizations in the years after, when many hotels were auctioned off after hundreds of savings and loan organizations failed. The industry became much leaner, and stayed lean due in part to the Great Recession, which officially began in December of 2007. Hospitality organizations today are pretty savvy. As a general rule, they stay on top of human resources issues and have developed many new HR programs to improve the hospitality workplace and help end the impression that a hospitality job is a way station in life?an image that has persisted for much of the industry?s modern existence.

Order Processing Time

All orders placed on our website are processed within 2-4 business days, from Monday to Friday, 8:00 AM – 6:00 PM Pacific Time (PT). Orders received after our daily cut-off time of 10:00 PM PT will be processed on the next business day. Please note that we do not process orders on weekends or public holidays.

Shipping Methods and Carriers

Zetlly partners exclusively with reputable shipping carriers to ensure timely delivery of your orders. We utilize:

FedEx
UPS
USPS

The choice of carrier is determined by factors such as destination, weight, and delivery timeframe to provide optimal service.

Shipping Rates and Fees

Free shipping is provided for all orders over $199.
Orders under $199 will incur a flat-rate shipping fee of $7.99.
All orders shipped within the United States will be subject to a sales tax charge of 5%.

Estimated Delivery Time

Once shipped, orders typically arrive within 6 to 10 business days. Our delivery times are from Monday to Friday, 8:00 AM – 6:00 PM Pacific Time (PT). Please allow additional time for deliveries to remote or rural locations.

Shipping Restrictions

Zetlly currently ships exclusively within the United States. At present, we do not offer international shipping or deliveries to P.O. boxes or APO/FPO addresses. Orders placed with addresses outside our designated delivery areas will be canceled, and refunds will be processed accordingly.

Tracking Your Order

Upon shipment, customers will receive a confirmation email containing tracking information. You can track your order directly through the provided tracking link or by visiting the carrier’s official website:

Please allow up to 48 hours for tracking information to update in the carrier’s system.

Eligibility for Returns and Exchanges

We accept returns and exchanges within 30 days from the date your order is delivered. Items must be unused, in the original condition, and accompanied by the original packaging and receipt or proof of purchase.

How to Return or Exchange an Item

To initiate a return or exchange, please follow these steps:

Contact our customer support at contact@zetlly.com with your order number and reason for return or exchange.
Our team will respond within 24 hours to provide detailed instructions, including the specific Return Address for your shipment.
Package your item securely and include all original packaging and proof of purchase.

Return shipments should be sent to: Blanq LLC 1201 South Hope Street Apt 2413, Los Angeles, CA 90015, USA

Return Conditions

Items must be returned in their original condition, unworn, undamaged, and complete with all original packaging and documentation.
Items returned without prior authorization or not meeting the above conditions may not qualify for a refund or exchange.

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping service to ensure your return reaches us safely.

Non-Returnable Items

The following items cannot be returned:

Digital products (e-books or downloadable content)
Personalized or customized items
Gift cards

Accepted Payment Methods

Zetlly accepts the following secure and widely trusted payment options:

PayPal: Easily pay through your PayPal account, benefiting from secure transactions and buyer protection.
Stripe: Pay securely using major credit and debit cards including Visa, MasterCard, American Express, and Discover via Stripe’s encrypted payment gateway.

Payment Security

At Zetlly, your security is our utmost priority. We utilize advanced encryption technologies and robust security protocols provided by PayPal and Stripe. All payment information entered on our site is encrypted using Secure Socket Layer (SSL) technology, ensuring your financial information remains private and secure throughout the transaction process.

Zetlly does not store any credit card or sensitive financial information directly on our servers, further enhancing the security and protection of your personal data.

Payment Process and Confirmation

Upon placing an order, your chosen payment method (PayPal or Stripe) will immediately process the transaction. You will receive an automated confirmation email shortly after your payment has been successfully completed, detailing your transaction and order summary.

Please retain this confirmation email for your records and reference in case of any inquiries or disputes.

Managing Hospitality Human Resources 5th Edition by Robert Woods
by Robert Woods (Author), PhD (Author), Michael Sciarini (Author), Misty Johannson (Author)
ISBN-13: 9780866123969
ISBN-10: 0866123962
Human resources is an ever-changing field. Keeping up with it is mandatory
for hospitality business leaders for a variety of reasons, including remaining in
compliance with government regulations and developing an effective hospitality
service organization.
When the first edition of Managing Hospitality Human Resources came out in
1994, there were real reasons for the hospitality industry to worry about having
enough employees in the future. During the 1990s, hospitality suffered from a
shortage of employees, high turnover rates, and image issues in some areas. By the
late 2000s the turnover issue had been mostly addressed, although the potential
for recurrence of the problem still persists. Hospitality?s image has been greatly
repaired from the days of the Resolution Trust Corporation in 1989 and similarly
troubled organizations in the years after, when many hotels were auctioned off
after hundreds of savings and loan organizations failed. The industry became
much leaner, and stayed lean due in part to the Great Recession, which officially
began in December of 2007. Hospitality organizations today are pretty savvy. As
a general rule, they stay on top of human resources issues and have developed
many new HR programs to improve the hospitality workplace and help end the
impression that a hospitality job is a way station in life?an image that has persisted
for much of the industry?s modern existence.