Order Processing Time
All orders placed on our website are processed within 2-4 business days, from Monday to Friday, 8:00 AM – 6:00 PM Pacific Time (PT). Orders received after our daily cut-off time of 10:00 PM PT will be processed on the next business day. Please note that we do not process orders on weekends or public holidays.
Shipping Methods and Carriers
Zetlly partners exclusively with reputable shipping carriers to ensure timely delivery of your orders. We utilize:
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FedEx
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UPS
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USPS
The choice of carrier is determined by factors such as destination, weight, and delivery timeframe to provide optimal service.
Shipping Rates and Fees
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Free shipping is provided for all orders over $199.
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Orders under $199 will incur a flat-rate shipping fee of $7.99.
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All orders shipped within the United States will be subject to a sales tax charge of 5%.
Estimated Delivery Time
Once shipped, orders typically arrive within 6 to 10 business days. Our delivery times are from Monday to Friday, 8:00 AM – 6:00 PM Pacific Time (PT). Please allow additional time for deliveries to remote or rural locations.
Shipping Restrictions
Zetlly currently ships exclusively within the United States. At present, we do not offer international shipping or deliveries to P.O. boxes or APO/FPO addresses. Orders placed with addresses outside our designated delivery areas will be canceled, and refunds will be processed accordingly.
Tracking Your Order
Upon shipment, customers will receive a confirmation email containing tracking information. You can track your order directly through the provided tracking link or by visiting the carrier’s official website:
Please allow up to 48 hours for tracking information to update in the carrier’s system.
Eligibility for Returns and Exchanges
We accept returns and exchanges within 30 days from the date your order is delivered. Items must be unused, in the original condition, and accompanied by the original packaging and receipt or proof of purchase.
How to Return or Exchange an Item
To initiate a return or exchange, please follow these steps:
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Contact our customer support at contact@zetlly.com with your order number and reason for return or exchange.
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Our team will respond within 24 hours to provide detailed instructions, including the specific Return Address for your shipment.
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Package your item securely and include all original packaging and proof of purchase.
Return shipments should be sent to: Blanq LLC 1201 South Hope Street Apt 2413, Los Angeles, CA 90015, USA
Return Conditions
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Items must be returned in their original condition, unworn, undamaged, and complete with all original packaging and documentation.
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Items returned without prior authorization or not meeting the above conditions may not qualify for a refund or exchange.
Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping service to ensure your return reaches us safely.
Non-Returnable Items
The following items cannot be returned:
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Digital products (e-books or downloadable content)
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Personalized or customized items
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Gift cards
Accepted Payment Methods
Zetlly accepts the following secure and widely trusted payment options:
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PayPal: Easily pay through your PayPal account, benefiting from secure transactions and buyer protection.
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Stripe: Pay securely using major credit and debit cards including Visa, MasterCard, American Express, and Discover via Stripe’s encrypted payment gateway.
Payment Security
At Zetlly, your security is our utmost priority. We utilize advanced encryption technologies and robust security protocols provided by PayPal and Stripe. All payment information entered on our site is encrypted using Secure Socket Layer (SSL) technology, ensuring your financial information remains private and secure throughout the transaction process.
Zetlly does not store any credit card or sensitive financial information directly on our servers, further enhancing the security and protection of your personal data.
Payment Process and Confirmation
Upon placing an order, your chosen payment method (PayPal or Stripe) will immediately process the transaction. You will receive an automated confirmation email shortly after your payment has been successfully completed, detailing your transaction and order summary.
Please retain this confirmation email for your records and reference in case of any inquiries or disputes.
“This is a great addition to the literature on mental health, in particular the DSM collection. This book may become an essential resource for all practitioners in the field of mental health, as cultural competence is notably needed and practitioners need to become better equipped to serve culturally diverse populations. …Score: 96 – 4 Stars!” – Laura Gonzalez-Conty, MD, Rush University Medical Center, Doody’s Reviews – “In this revised edition of Strengthening the DSM, the authors use a comprehensive yet easy-to-grasp formulation of diversity and resilience to establish the most accurate diagnostic criteria for each psychiatric condition. Their readers will be edified by the clarity with which they describe the major changes that were introduced with the publication of the DSM-5. This is a very helpful adjunct text for mental health practitioners of all disciplines.” – �����Hani Raoul Khouzam, MD, MPH, – Health Sciences Clinical Professor of Psychiatry, UCSF Fresno – Praise for the First Edition: – “Garcia and Petrovich���?� provide a balanced overview of the strengths and weaknesses of the DSM, a comprehensive review of the nature, etiology, and treatment of major mental disorders, and most importantly, a perspective based on solid scholarship that makes clear how much we are missing by only looking at signs and symptoms in the diagnostic process. Their arguments leave no doubt that paying attention to cultural and resiliency factors can open up critical new pathways for understanding and help.” – �����Sharon Berlin, PhD, Helen Ross Professor Emerita, – School of Social Service Administration, University of Chicago – Mental health practitioners have long recognized the failure of the DSM to address important sources of strength and resiliency that can significantly affect diagnosis and treatment, a deficit that has become more pronounced with the DSM-5’s elimination of the multiaxial format. The second edition of Strengthening the DSM���?� presents a new conceptual framework�����the Diversity/Resiliency Formulation����� that encompasses the whole person in order to promote effective diagnosis and treatment. It considers patient strengths, sources of resilience, support, and cultural identity that are essential to the accurate understanding of an individual, and demonstrates how mental health practitioners can draw upon these resources during treatment. The second edition also addresses significant changes resulting from implementation of the Affordable Care Act (ACA) and features a completely new chapter on trauma and stressor-related disorders. – Key Features: – Reflects major changes in the DSM-5 and the implementation of the ACA – Presents contrasting clinical vignettes illustrating diagnosis with and without the Diversity/Resiliency Formation – Features a new chapter on trauma and stressor-related disorders – Includes discussion questions and activities for clinicians and students – – Product details – – Publisher: Springer Publishing Company; 2 edition (July 16, 2015) – – ISBN-10: 0826126626 – ISBN-13: 978-0826126627 –
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