Order Processing Time
All orders placed on our website are processed within 2-4 business days, from Monday to Friday, 8:00 AM – 6:00 PM Pacific Time (PT). Orders received after our daily cut-off time of 10:00 PM PT will be processed on the next business day. Please note that we do not process orders on weekends or public holidays.
Shipping Methods and Carriers
Zetlly partners exclusively with reputable shipping carriers to ensure timely delivery of your orders. We utilize:
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FedEx
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UPS
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USPS
The choice of carrier is determined by factors such as destination, weight, and delivery timeframe to provide optimal service.
Shipping Rates and Fees
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Free shipping is provided for all orders over $199.
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Orders under $199 will incur a flat-rate shipping fee of $7.99.
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All orders shipped within the United States will be subject to a sales tax charge of 5%.
Estimated Delivery Time
Once shipped, orders typically arrive within 6 to 10 business days. Our delivery times are from Monday to Friday, 8:00 AM – 6:00 PM Pacific Time (PT). Please allow additional time for deliveries to remote or rural locations.
Shipping Restrictions
Zetlly currently ships exclusively within the United States. At present, we do not offer international shipping or deliveries to P.O. boxes or APO/FPO addresses. Orders placed with addresses outside our designated delivery areas will be canceled, and refunds will be processed accordingly.
Tracking Your Order
Upon shipment, customers will receive a confirmation email containing tracking information. You can track your order directly through the provided tracking link or by visiting the carrier’s official website:
Please allow up to 48 hours for tracking information to update in the carrier’s system.
Eligibility for Returns and Exchanges
We accept returns and exchanges within 30 days from the date your order is delivered. Items must be unused, in the original condition, and accompanied by the original packaging and receipt or proof of purchase.
How to Return or Exchange an Item
To initiate a return or exchange, please follow these steps:
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Contact our customer support at contact@zetlly.com with your order number and reason for return or exchange.
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Our team will respond within 24 hours to provide detailed instructions, including the specific Return Address for your shipment.
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Package your item securely and include all original packaging and proof of purchase.
Return shipments should be sent to: Blanq LLC 1201 South Hope Street Apt 2413, Los Angeles, CA 90015, USA
Return Conditions
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Items must be returned in their original condition, unworn, undamaged, and complete with all original packaging and documentation.
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Items returned without prior authorization or not meeting the above conditions may not qualify for a refund or exchange.
Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping service to ensure your return reaches us safely.
Non-Returnable Items
The following items cannot be returned:
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Digital products (e-books or downloadable content)
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Personalized or customized items
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Gift cards
Accepted Payment Methods
Zetlly accepts the following secure and widely trusted payment options:
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PayPal: Easily pay through your PayPal account, benefiting from secure transactions and buyer protection.
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Stripe: Pay securely using major credit and debit cards including Visa, MasterCard, American Express, and Discover via Stripe’s encrypted payment gateway.
Payment Security
At Zetlly, your security is our utmost priority. We utilize advanced encryption technologies and robust security protocols provided by PayPal and Stripe. All payment information entered on our site is encrypted using Secure Socket Layer (SSL) technology, ensuring your financial information remains private and secure throughout the transaction process.
Zetlly does not store any credit card or sensitive financial information directly on our servers, further enhancing the security and protection of your personal data.
Payment Process and Confirmation
Upon placing an order, your chosen payment method (PayPal or Stripe) will immediately process the transaction. You will receive an automated confirmation email shortly after your payment has been successfully completed, detailing your transaction and order summary.
Please retain this confirmation email for your records and reference in case of any inquiries or disputes.
#1 New York Times and Globe and Mail bestselling author Louise Penny’s beloved Chief Inspector Gamache mystery novels have received critical acclaim, won numerous awards, and enthralled millions of readers. Featuring Chief Inspector of Homicide Armand Gamache of the S?ret? du Qu?bec, these extraordinary novels are together for the first time in a fabulous bundle.Still Life�Gamache and his team are called to the scene of a suspicious death in Three Pines. The locals are certain it’s a tragic hunting accident, but Gamache smells something foul.A Fatal Grace�When CC de Poitiers is found dead the day after Christmas, Gamache digs beneath the surface to find where the real secrets are buried. But it seems he has enemies of his own, and something far more chilling awaits.The Cruelest Month�A group of Three Pines villagers celebrate Easter with a s?ance at the Old Hadley House, hoping to rid the town of its evil. One of their party dies-of fright? Or murder? Gamache must face his own ghosts as well as those residing in this seemingly idyllic town.A Rule Against Murder�Gamache and his wife are celebrating their anniversary at the luxurious, isolated Manoir Bellechasse. When a dead body turns up, Gamache learns that the lodge is a place where visitors come to escape their past, until that past catches up with them.The Brutal Telling�A stranger is found murdered in Olivier’s Bistro, and Gamache is dismayed to find Olivier’s story full of holes. Gamache follows clues across the continent before returning to Three Pines to confront the final, brutal telling.Bury Your Dead�It’s Winter Carnival in Quebec City, when Gamache is called to investigate a dead body at the Literary and Historical Society. Meanwhile, Gamache is receiving disquieting letters from Three Pines.A Trick of the Light�When Three Pines artist Clara Morrow’s former friend is found dead in her garden, Gamache finds the art world is one of shading and nuance, shadow and light. Even when facts are slowly exposed, it is no longer clear to Gamache and his team if what they’ve found is the truth, or simply a trick of the light.The Beautiful Mystery�Outsiders are never admitted to the monastery of Saint-Gilbert-Entre-les-Loups, where the monks are world-famous for their glorious chants. But when the renowned choir director is murdered, the lock is drawn back to admit Gamache.How the Light Gets In�Gamache travels to Three Pines as a favor to the bookshop owner Myrna Landers, whose friend has gone missing. With mounting crises in his own homicide department, Gamache finds himself not only investigating a murder, but also seeking refuge for himself and his still-loyal colleagues.The Long Way Home�Happily retired in Three Pines, Gamache has found peace. But when Clara Morrow’s artist husband, Peter, fails to show up as promised on the first anniversary of their separation, Gamache agrees to join her on a journey far away in search of him.The Nature of the Beast�When a boy prone to tall tales disappears from Three Pines, the villagers are faced with the possibility that one of his stories might have been true. The search sends Gamache deep into the forest and sets off a sequence of events leading to murder, an old crime, and a betrayal.A Great Reckoning�An intricate old map, given to Armand Gamache on the first day of his new job, now found stuffed into the walls of the bistro in Three Pines, leads Gamache to four cadets in the S?ret? academy, and a dead professor. DetailsSt. Martin’s PressRelease Date: October 10, 2017Imprint: Minotaur BooksISBN: 9781250186966Download options: 3 (Adobe DRM)
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