Order Processing Time
All orders placed on our website are processed within 2-4 business days, from Monday to Friday, 8:00 AM – 6:00 PM Pacific Time (PT). Orders received after our daily cut-off time of 10:00 PM PT will be processed on the next business day. Please note that we do not process orders on weekends or public holidays.
Shipping Methods and Carriers
Zetlly partners exclusively with reputable shipping carriers to ensure timely delivery of your orders. We utilize:
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FedEx
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UPS
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USPS
The choice of carrier is determined by factors such as destination, weight, and delivery timeframe to provide optimal service.
Shipping Rates and Fees
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Free shipping is provided for all orders over $199.
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Orders under $199 will incur a flat-rate shipping fee of $7.99.
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All orders shipped within the United States will be subject to a sales tax charge of 5%.
Estimated Delivery Time
Once shipped, orders typically arrive within 6 to 10 business days. Our delivery times are from Monday to Friday, 8:00 AM – 6:00 PM Pacific Time (PT). Please allow additional time for deliveries to remote or rural locations.
Shipping Restrictions
Zetlly currently ships exclusively within the United States. At present, we do not offer international shipping or deliveries to P.O. boxes or APO/FPO addresses. Orders placed with addresses outside our designated delivery areas will be canceled, and refunds will be processed accordingly.
Tracking Your Order
Upon shipment, customers will receive a confirmation email containing tracking information. You can track your order directly through the provided tracking link or by visiting the carrier’s official website:
Please allow up to 48 hours for tracking information to update in the carrier’s system.
Eligibility for Returns and Exchanges
We accept returns and exchanges within 30 days from the date your order is delivered. Items must be unused, in the original condition, and accompanied by the original packaging and receipt or proof of purchase.
How to Return or Exchange an Item
To initiate a return or exchange, please follow these steps:
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Contact our customer support at contact@zetlly.com with your order number and reason for return or exchange.
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Our team will respond within 24 hours to provide detailed instructions, including the specific Return Address for your shipment.
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Package your item securely and include all original packaging and proof of purchase.
Return shipments should be sent to: Blanq LLC 1201 South Hope Street Apt 2413, Los Angeles, CA 90015, USA
Return Conditions
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Items must be returned in their original condition, unworn, undamaged, and complete with all original packaging and documentation.
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Items returned without prior authorization or not meeting the above conditions may not qualify for a refund or exchange.
Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping service to ensure your return reaches us safely.
Non-Returnable Items
The following items cannot be returned:
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Digital products (e-books or downloadable content)
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Personalized or customized items
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Gift cards
Accepted Payment Methods
Zetlly accepts the following secure and widely trusted payment options:
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PayPal: Easily pay through your PayPal account, benefiting from secure transactions and buyer protection.
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Stripe: Pay securely using major credit and debit cards including Visa, MasterCard, American Express, and Discover via Stripe’s encrypted payment gateway.
Payment Security
At Zetlly, your security is our utmost priority. We utilize advanced encryption technologies and robust security protocols provided by PayPal and Stripe. All payment information entered on our site is encrypted using Secure Socket Layer (SSL) technology, ensuring your financial information remains private and secure throughout the transaction process.
Zetlly does not store any credit card or sensitive financial information directly on our servers, further enhancing the security and protection of your personal data.
Payment Process and Confirmation
Upon placing an order, your chosen payment method (PayPal or Stripe) will immediately process the transaction. You will receive an automated confirmation email shortly after your payment has been successfully completed, detailing your transaction and order summary.
Please retain this confirmation email for your records and reference in case of any inquiries or disputes.
NOTE: Before purchasing, check with your instructor to ensure you select the correct ISBN.
Several versions of the Pearson platform exist for each title, and registrations are not transferable. To register for and use Pearson e Text, you may also need a Course ID, which your instructor will provide. Used books, rentals, and purchases made outside of Pearson If purchasing or renting from companies other than Pearson, the access code for the Pearson may not be included, may be incorrect, or may be previously redeemed. This package includes the Pearson e Text. The most up-to-date evidence-based practice and outcomes assessment and voice facilitating approaches available today The Voice and Voice Therapy incorporates the most current scientific evidence from a variety of disciplines that supports the behavioral approaches to voice assessment and intervention. Well-written, with meaningful applications and helpful pedagogy, the book is accessible and relevant to students, instructors, and clinicians. The 10th Edition includes nearly 500 new references representing advances in the field; updated topics and discussions; and new and improved pedagogical elements to ensure that students, instructors, and clinicians have the most current voice and voice-related disorders resource available. Pearson provides a rich, interactive learning environment designed to improve student mastery of content with embedded videos, self-check exercises, practice licensure exam questions, and a linked glossary. Students will be able to see and hear what they are reading about, better preparing them for success in the classroom and the clinic. Pearson 2.0 titles are compliant with the ADA Standards for Accessible Design. Improve mastery and retention with Pearson e Text* Pearson is: Engaging. The new interactive, multimedia learning features were developed by the authors and other subject-matter experts to deepen and enrich the learning experience. Convenient. Enjoy instant online access from your computer or download the Pearson App to read on or offline on your i Pad� and Android� tablet.** Affordable. Experience the advantages of the Pearson along with all the benefits of print for 40% to 50% less than a print bound book. *The Pearson features are only available in the Pearson format. They are not available in third-party e Texts or downloads. **The Pearson App is available on Google Play and in the App Store. It requires Android OS 3.1-4, a 7� or 10� tablet, or i Pad i OS 5.0 or later. 0136616003 / 9780136616009 The Voice and Voice Therapy plus Pearson 2.0 – Access Card Package Package consists of: 0134894480 / 9780134894485 The Voice and Voice Therapy 0136616070 / 9780136616078 The Voice and Voice Therapy Pearson 2.0 – Access Card The Voice and Voice Therapy 10th Edition is written by Daniel R. Boone; Stephen C. Mc Farlane; Shelley L. Von Berg; Richard I. Zraick and published by Pearson. ISBNs for The Voice and Voice Therapy are 9780134894423, 0134894421 and the print ISBNs are 9780134894485, 0134894480. Additional ISBNs include 9780134894409.
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