Order Processing Time
All orders placed on our website are processed within 2-4 business days, from Monday to Friday, 8:00 AM – 6:00 PM Pacific Time (PT). Orders received after our daily cut-off time of 10:00 PM PT will be processed on the next business day. Please note that we do not process orders on weekends or public holidays.
Shipping Methods and Carriers
Zetlly partners exclusively with reputable shipping carriers to ensure timely delivery of your orders. We utilize:
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FedEx
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UPS
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USPS
The choice of carrier is determined by factors such as destination, weight, and delivery timeframe to provide optimal service.
Shipping Rates and Fees
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Free shipping is provided for all orders over $199.
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Orders under $199 will incur a flat-rate shipping fee of $7.99.
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All orders shipped within the United States will be subject to a sales tax charge of 5%.
Estimated Delivery Time
Once shipped, orders typically arrive within 6 to 10 business days. Our delivery times are from Monday to Friday, 8:00 AM – 6:00 PM Pacific Time (PT). Please allow additional time for deliveries to remote or rural locations.
Shipping Restrictions
Zetlly currently ships exclusively within the United States. At present, we do not offer international shipping or deliveries to P.O. boxes or APO/FPO addresses. Orders placed with addresses outside our designated delivery areas will be canceled, and refunds will be processed accordingly.
Tracking Your Order
Upon shipment, customers will receive a confirmation email containing tracking information. You can track your order directly through the provided tracking link or by visiting the carrier’s official website:
Please allow up to 48 hours for tracking information to update in the carrier’s system.
Eligibility for Returns and Exchanges
We accept returns and exchanges within 30 days from the date your order is delivered. Items must be unused, in the original condition, and accompanied by the original packaging and receipt or proof of purchase.
How to Return or Exchange an Item
To initiate a return or exchange, please follow these steps:
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Contact our customer support at contact@zetlly.com with your order number and reason for return or exchange.
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Our team will respond within 24 hours to provide detailed instructions, including the specific Return Address for your shipment.
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Package your item securely and include all original packaging and proof of purchase.
Return shipments should be sent to: Blanq LLC 1201 South Hope Street Apt 2413, Los Angeles, CA 90015, USA
Return Conditions
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Items must be returned in their original condition, unworn, undamaged, and complete with all original packaging and documentation.
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Items returned without prior authorization or not meeting the above conditions may not qualify for a refund or exchange.
Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping service to ensure your return reaches us safely.
Non-Returnable Items
The following items cannot be returned:
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Digital products (e-books or downloadable content)
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Personalized or customized items
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Gift cards
Accepted Payment Methods
Zetlly accepts the following secure and widely trusted payment options:
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PayPal: Easily pay through your PayPal account, benefiting from secure transactions and buyer protection.
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Stripe: Pay securely using major credit and debit cards including Visa, MasterCard, American Express, and Discover via Stripe’s encrypted payment gateway.
Payment Security
At Zetlly, your security is our utmost priority. We utilize advanced encryption technologies and robust security protocols provided by PayPal and Stripe. All payment information entered on our site is encrypted using Secure Socket Layer (SSL) technology, ensuring your financial information remains private and secure throughout the transaction process.
Zetlly does not store any credit card or sensitive financial information directly on our servers, further enhancing the security and protection of your personal data.
Payment Process and Confirmation
Upon placing an order, your chosen payment method (PayPal or Stripe) will immediately process the transaction. You will receive an automated confirmation email shortly after your payment has been successfully completed, detailing your transaction and order summary.
Please retain this confirmation email for your records and reference in case of any inquiries or disputes.
“As a teaching and instructional guide, Functional Behavior Assessment, Diagnosis, and Treatment is a first-rate resource for students and young professionals new to the field of ABA or looking to expand their knowledge and practice competencies.”�-New England Psychologist”[This book provides] the practicing behavior analyst [with] a well-grounded tool in completing the process from analysis to treatment. I highly recommend the book for all practicing behavior analysts as well as for graduate students entering the field.”�Michael F. Dorsey, Ph.D., BCBAProfessor of Program in Applied Behavior Analysis, Endicott College”…one of the most detailed, practical, and useful textbooks geared for behavioral graduate students who are also concurrent practitioners….I learned a lot in one semester with the use of this textbook.”�Albee Ongsuco Doctoral Student, Pediatric School Psychology, East Carolina University”Ever since I began assigning Functional Behavioral Assessment, Diagnosis, and Treatment for my courses on behavioral assessment, I have had no complaints (from students) about giving out too many pages to read each week. In fact, I have only had positive comments about how the material in this book really helps them to apply what they are learning in class to their work with clients. Now I recommend this text to faculty I supervise for their courses on functional assessment and treatment planning!”�Jose A. Martinez-Diaz, Ph D, BCBA-DProfessor and Associate Dean, Graduate School of Behavior Analysis Florida Institute of Technology & CEO, ABA Technologies, Inc.Now in its second edition, this popular text provides a comprehensive approach to functional behavioral assessment, a function-based diagnostic classification system of the target problem, and functional behavioral treatment. This new edition also provides a wealth of new case studies, some drawn from the authors’ own clinical experiences, in addition to a greater analysis of the role of establishing operations (EO) and abolishing operations (AO).An ideal textbook for courses in Applied Behavioral Analysis (ABA), this book helps students cultivate an in-depth understanding of assessing, diagnosing, and treating problem behaviors in a functional perspective.Key features:Provides a methodology for functional behavioral assessment, including indirect as well as direct measurement techniques such as analogue and in-situ methods Includes innovative recommendations for conducting descriptive and trigger analyses and discusses how to use them in assessment and treatment evaluation Presents a function-based, diagnostic classification system for diagnosing problem behaviors, as well as functional diagnostic system for assessing the current strength of potential replacement behaviors Includes integrated online ancillary materials for students-brief narrated Power Point presentations and video lectures-ideal for generating class discussions Features an online instructor’s manual, including test items and Power Point slides for use in lectures Additional ISBNs6612941367, 0826106056, 9786612941368, 9780826106056 Functional Behavioral Assessment, Diagnosis, and Treatment, Second Edition: A Complete System for Education and Mental Health Settings 2nd Edition is written by Ennio Cipani, Ph D; Keven M. Schock, MA, BCBA and published by Springer Publishing Company. ISBNs for Functional Behavioral Assessment, Diagnosis, and Treatment, Second Edition are 9780826106056, 0826106056 and the print ISBNs are 9780826106049, 0826106048. Additional ISBNs include 6612941367, 0826106056, 9786612941368, 9780826106056.