Shipping Policy

Welcome to Zetlly, proudly managed by Blanq LLC. We are committed to providing reliable, efficient, and transparent shipping services to enhance your shopping experience. Please carefully read through our detailed Shipping Policy to understand how we manage your orders.

Order Processing Time

All orders placed on our website are processed within 2-4 business days, from Monday to Friday, 8:00 AM – 6:00 PM Pacific Time (PT). Orders received after our daily cut-off time of 10:00 PM PT will be processed on the next business day. Please note that we do not process orders on weekends or public holidays.

Shipping Methods and Carriers

Zetlly partners exclusively with reputable shipping carriers to ensure timely delivery of your orders. We utilize:

  • FedEx

  • UPS

  • USPS

The choice of carrier is determined by factors such as destination, weight, and delivery timeframe to provide optimal service.

Shipping Rates and Fees

  • Free shipping is provided for all orders over $199.

  • Orders under $199 will incur a flat-rate shipping fee of $7.99.

  • All orders shipped within the United States will be subject to a sales tax charge of 5%.

Estimated Delivery Time

Once shipped, orders typically arrive within 6 to 10 business days. Our delivery times are from Monday to Friday, 8:00 AM – 6:00 PM Pacific Time (PT). Please allow additional time for deliveries to remote or rural locations.

Shipping Restrictions

Zetlly currently ships exclusively within the United States. At present, we do not offer international shipping or deliveries to P.O. boxes or APO/FPO addresses. Orders placed with addresses outside our designated delivery areas will be canceled, and refunds will be processed accordingly.

Tracking Your Order

Upon shipment, customers will receive a confirmation email containing tracking information. You can track your order directly through the provided tracking link or by visiting the carrier’s official website:

Please allow up to 48 hours for tracking information to update in the carrier’s system.

Delivery Issues

In case you experience delays or issues with your delivery, please contact our dedicated customer support at contact@zetlly.com. Our team will promptly investigate and work with our carriers to resolve any delivery complications.

Damaged or Lost Items

If your order arrives damaged or is declared lost by the shipping carrier, please contact us immediately at contact@zetlly.com. Please include your order number, details of the issue, and photographic evidence (for damages). We will swiftly initiate an investigation and facilitate a replacement or refund as appropriate.

Handling Charges

Zetlly does not apply additional handling charges to your order. The total amount charged at checkout accurately reflects the item cost, applicable shipping fees, and taxes.

Returns & Exchanges

For information regarding returns and exchanges, please refer to our comprehensive Returns & Refund Policy.

Contact Information

For further assistance, inquiries, or questions related to shipping, please reach out to us at:

Company Name: Blanq LLC

Company Number: B20250053799

Address: 1201 South Hope Street Apt 2413, Los Angeles, CA 90015, USA

Email: contact@zetlly.com

Phone: +1 (408) 644 4549

Business Hours: Monday – Friday 8:00 am – 6:00 pm (Pacific Time, PT)

Response Time: Our customer service team typically responds within 12 hours during business days

Thank you for shopping with Zetlly. We appreciate your trust and are dedicated to delivering your orders promptly and safely!